Contact Support
Support email
developer@novuspire.comSupport
Get help with your Yomex account, billing, bank connections, and app issues.
Response expectations
- We respond to most inquiries within 24-48 hours on business days.
- Critical account access and security issues are prioritized.
- Please email us from the same address linked to your Yomex account when possible.
Support hours
Monday to Friday, 9:00 AM - 5:00 PM (WAT, UTC+1). Requests sent outside support hours are handled on the next business day.
Before you contact us
- Update the app to the latest version and retry the action.
- Check your internet connection and your device date and time settings.
- For bank connection issues, confirm your bank login works directly with your bank, then retry in Yomex.
What to include in your request
- Your account email address.
- Device type, OS version, and app version.
- A short description of the issue and the exact steps you took.
- Any error message shown on screen (screenshot if available).
Useful links
Frequently asked questions
How do I report a bug?
Email developer@novuspire.com with steps to reproduce the issue, screenshots, and your app version.
How do I get help with a bank connection?
Tell us the bank name, where the flow failed, and any error shown. If your account is connected via Mono, include that detail so we can escalate quickly.
How do I delete my account or data?
Use the in-app delete flow or follow the public delete-account instructions linked below.